Privacy Policy
Effective Date: July 13, 2026
At The Post Hotel ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.theposthotel.ca, make a reservation, or communicate with us.
Information We Collect
We may collect the following information:
Name
Email address
Phone number
Mailing address (when provided)
Reservation details
Payment information (processed securely through third-party payment providers)
Government-issued identification where required by law
Communications with us
Website usage information, including IP address, browser type, pages visited, and cookies
How We Use Your Information
We use your information to:
Process and manage reservations
Communicate before, during, and after your stay
Provide customer support
Send booking confirmations and check-in instructions
Process payments
Improve our website and guest experience
Meet legal and regulatory requirements
Prevent fraud and enhance security
Payment Processing
Payments made through our website are processed securely by trusted third-party payment providers, including Stripe. We do not store your complete credit card information on our servers.
Booking Platforms
If you book through Airbnb, Booking.com, VRBO, Expedia, or another travel platform, your personal information is also subject to that platform's privacy policy. We receive only the information necessary to manage your reservation.
Cookies
Our website may use cookies and similar technologies to:
Improve website performance
Remember your preferences
Analyze website traffic
Enhance your browsing experience
You can disable cookies through your browser settings; however, some website features may not function properly.
Information Sharing
We do not sell your personal information.
We may share your information only when necessary with:
Payment processors
Property management software providers
Service providers assisting with reservations
Government authorities when legally required
Law enforcement where required by applicable law
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Data Retention
We retain personal information only as long as necessary to:
Complete your reservation
Meet legal and tax obligations
Resolve disputes
Enforce our agreements
Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request corrections
Request deletion of your information (subject to legal requirements)
Withdraw consent where applicable
Request information about how your data is used
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
The Post Hotel
249 Raglan Street South
Renfrew, Ontario K7V 1R3
Canada
Email: hello@theposthotel.ca
